Frequently Asked Questions


Privacy and Security
VisTab Privacy & Security Policy
VisTab is conscious of legal requirements around personal data and the protection of this. As such, if you are a resident of the European Economic Area (EEA), your data protection rights are important to us. VisTab Limited takes reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Information.
For more information please see our Privacy & Security Policy.
How secure is the data on VisTab?
Data Hosting and Storage:
Our data and servers are hosted on AWS (Amazon Web Services) datacentres located in Sydney
AWS datacenters are ISO 27001 certified. For more information regarding this please see here:
https://d1.awsstatic.com/certifications/iso_27001_global_certification.pdf
For more information please see this link https://aws.amazon.com/security/
We utilize Load Balancers to provide stable services protected with up-to-date HTTPS standards (TLS 1.2 with a strong AWS certificate)
Data:
We store files and data securely at rest using AWS S3 and RDS Key-based encryption
Interaction data on our tablets is encrypted, and the devices are managed through a secure MDM system with strict security policies
Our tablet uses JWT Token based authentication and HTTPS to connect securely to our web portal
Backups:
All our servers and database are backed up securely and continuously and use version control
Continuous Delivery:
We use a continuous delivery system with multiple server subsets (development, testing, production) to ensure quick delivery of features and secure separation of live production servers
The payment and finance systems we use are all highly focused on security these include:
Windcave for credit card payments – https://www.windcave.com/security
Third Party Integration
Does VisTab integrate with any School Management System?
HERO
Find out more about how VisTab integrates with Hero here: Hero Integration with VisTab
eTap
Edge
KAMAR
Does VisTab integrate with any Childcare Management System?
Go Digital (Infocare)
If you’re already an Infocare client that needs support please email Infocare OR contact them on 0508 463 622.
What other Third Party provider does VisTab work with?
VisTab integrates with Vault (Vault Intel) to manage your Staff list.
Printer
How do I order more printer rolls?
Please visit our online shop to order more printer rolls.
Can I print in colour?
Yes, the Brother QL-820NWB allows you to print in Black & Red which is the only available colour. It requires a special printer roll which we can supply. Contact us for more information and pricing.
Reports
Can we run reports from the VisTab System?
Yes you can. From the VisTab web portal you can simply view your own reports, time-sheets, and completed forms that have been filled in from the tablet, ie Toolbox talks, induction forms.
Tablet
Can we change any questions on VisTab?
Yes you can. The VisTab support team can do this for you. Just email the support team or phone us with your changes.
How long does the battery last?
The battery last up to 10 hours, more than enough time for you to get any information you may require in case of an emergency. We do advise that the tablet is plugged in to the power so if you do have an emergency the battery is fully charged and ready to go.
Can you have any Health & Safety message displayed on the tablet?
Yes you can. We can update or change these as required, we can ask your visitor to accept your conditions and sign on the screen. Just email our support team support@vistab.co.nz or call us to help.
Can we use our own tablet?
We’re much more than just a “downloadable app”. Given this, our preferred option is to work with you to design your solution and to courier the system all set up and ready to operate out of the box. However, if you would like to supply your own hardware, see “Can we supply our own hardware?” for more information in regards to the specifications the hardware needs to meet.
Can you print labels from the tablet?
Yes you can. VisTab can supply you with a Brother QL-820NWB wireless label printer to connect to your tablet, we also supply the labels for your printer.
Can the tablet be secured to anything?
Yes it can be. VisTab can supply you with a lockable stand.
Can you have multiple tablets on one site?
Yes you can. This means you can sign in on one tablet, and then sign out on another tablet. You can sign in and out from different entry and exit points throughout the building or site.
Do I need to download any software?
No. Your VisTab is delivered to you ready to go and as a complete system.  If you are supplying your own hardware, see “Can we supply our own hardware?” for more information in regards to the specifications the hardware needs to meet.
Can we supply our own hardware?
Yes you can but it has to meet our specifications:
Tablet:
Samsung Tab A 10.1″ 2016 or 2019 or Samsung Tab A7 10.4″ must be sent to our office to be set up with VisTab.
Tablet Stand:
We can supply you with a lockable stand or feel free to supply your own tablet stand that can fit a 10.1 or 10.4 inch tablet.
Printer:
Brother QL-820NWB
Rolls:
We can supply you with genuine printer rolls that will not affect your 4 year warranty on your printer if supplied by us. However, if you decide to use your own printer rolls the warranty period on your printer will be 1 year.
Can I view documents on the tablet, eg a PDF?
You can view PDFs on the VisTab tablet, you can also view your SSSP, Product Manual’s and Staff Qualifications.